Contrary to what you may believe, technology is neither the point, nor the primary driver of digital transformation. People, processes, and a shift in mindset are key. As such, the most strategic department for true digital transformation in an organization is the HR department.
HR affects and shapes company culture. And for businesses to go digital, HR must not only digitally transform itself to improve the employee experience, but also educate, empower, and transform the workforce to improve the end-customer experience.
Check out this article for more.